Shipping policy

Last updated: November 10, 2026

Thank you for shopping with Doodle and Mai Designs. This policy explains production timing and shipping for your made-to-order purchase.

Production and processing

Our products are made to order and personalized specifically for you. Please allow 3–5 business days for production before shipment. Production time is separate from carrier transit time. Selecting an express shipping service does not shorten production time. If you need your order for a particular date, contact us before ordering to discuss timing.

Destinations and carriers

Domestic United States shipping uses USPS. Shipping services for other destinations include DHL Express and FedEx. Available services depend on the delivery address and items in your order. Check the options offered at checkout for your destination.

Shipping costs

Review your shipping charges and available services at checkout before completing your purchase. The Holiday Bundle has a separate domestic free-shipping profile. Free shipping for the Holiday Bundle does not mean all items in a mixed order or international orders ship free; review the total for your complete order at checkout.

Delivery estimates and delays

Carrier transit time begins after your order ships, not when your order is placed. Refer to any estimated delivery time shown at checkout or provided by the carrier for your selected service. Delivery times are estimates, not guarantees, and are separate from the 3–5 business day production window.

Carrier delays, weather, holiday demand, customs processing, and other disruptions can affect delivery timing. If you need a delivery update, contact us with your order number. Please contact us before ordering for a holiday or event rather than relying on an estimated arrival date.

Order tracking

Once your order ships, we will email you a confirmation with a tracking number and link, if applicable. Tracking information may take time to update after you receive it. Use the carrier's tracking page for shipment updates. If you have not received tracking information or need help with a shipment, contact us with your order number.

Shipping address changes

Please check your full shipping address at checkout. If you need to correct it, contact Orders@doodleandmai.com as soon as possible with your order number and the corrected address. We will check whether a change is still possible. Once an order is in transit, we are unable to modify it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact Orders@doodleandmai.com with your order number and any available tracking information so we can help you work with the carrier.

Existing personalized-item return terms

All of our products are made to order and personalized specifically for you. Because of this, we do not accept returns or exchanges.

If you receive a product that is defective or if we sent the wrong item, we will replace it at no charge. To request a replacement, contact us within 7 days of delivery. Include your order number and a photo of the item showing the issue. We will review and send a replacement as quickly as possible.

Please double-check all personalization details (names, spellings, sizes, colors) before placing your order, as we are unable to make changes or issue refunds for customer errors. For questions about these existing return terms, contact orders@doodleandmai.com.